We will accept items for exchange or return for full credit within 14 days from the date of receipt.
We do not refund shipping charges, unless we have sent you an incorrect item. Upon receipt of returned items, Pet Door USA reserves the right to deny refund if the merchandise does not meet our return policy requirements, and/or is damaged.
Custom orders and Final Sale items can not be exchanged or returned at any time.
A credit will be issued for the purchase price of the returned or exchanged item provided the item is in its original condition, unused and in its original packaging.
Please ship your Return or Exchange via a traceable shipping method such as UPS, FEDEX, or Insured USPS (United States Postal Service). Please be sure to keep the Return Tracking Number until you receive your refund.
Return shipping charges and insurance are the responsibility of the customer.
Customer is responsible for any shipping charges on any bounced or undeliverable packages.
We will apply your refund to the original form of payment within 7-10 business days of receipt. We will notify you via email to the address you have listed on your order when the refund has been applied.
Please note that your bank may require additional days to process and post this transaction to your account.
Please contact us, as we will send you the manufacturers address.
If you have received an incorrect or damaged item, please contact us at firstname.lastname@example.org
or phone us at 1-800-270-7369.
We will issue you a return label to ship the item back and discuss how we can correct the problem.