Privacy Policy

Privacy

Our website address is: https://petdoorusa.com

Effective Date: August 31, 2023 This privacy policy pertains to Pet Door USA, LLC (“we,” “us,” or “our”) and outlines the collection, storage, use, and sharing of your information when you use our Services. Our Services include visiting our website at http://www.petdoorusa.com or any website of ours that links to this privacy notice, as well as engaging with us in other related ways, such as sales, marketing, or events. If you have any questions or concerns regarding our privacy policy, please read this notice to understand your privacy rights and choices. If you do not agree with our policies and practices, please refrain from using our Services. For further inquiries, please contact us at sales@petdoorusa.com

Summary of Privacy Policy

This summary presents the essential points from our privacy notice. However, for more detailed information on any of these topics, please click on the link provided after each key point or refer to our table of contents below to locate the relevant section. What personal information do we process? When you use, visit, or navigate our Services, we may process personal information based on your interactions with us and the Services, your choices, and the products and features you use. Please refer to our privacy notice to learn more about the personal information you disclose to us. Do we process any sensitive personal information? We do not process sensitive personal information. Do we receive any information from third parties? We do not receive any information from third parties. How do we process your information? We process your information to provide, enhance, and manage our Services, communicate with you, prevent security breaches and fraud, and comply with legal requirements. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal basis to do so. Please refer to our privacy notice to learn more about how we process your information. In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Please refer to our privacy notice to learn more about when and with whom we share your personal information. How do we safeguard your information? We have established organizational and technical processes and procedures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security measures and improperly collect, access, steal, or modify your information. Please refer to our privacy notice to learn more about how we safeguard your information. What are your rights? Depending on your geographical location, applicable privacy laws may grant you certain rights regarding your personal information. Please refer to our privacy notice to learn more about your privacy rights. How can you exercise your rights? The most straightforward way to exercise your rights is by submitting a data subject access request or contacting us. We will consider and act upon any request in accordance with applicable data protection laws. Would you like to learn more about how we handle any information we collect? Please review our privacy notice in its entirety.

What information do we collect?

Personal Information Disclosure

We collect personal information that you voluntarily provide to us when you register on our Services, express interest in obtaining information about our products and services, participate in activities on our Services, or contact us. The personal information we collect may include names, phone numbers, email addresses, mailing addresses, usernames, passwords, contact preferences, and billing addresses. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.

Sensitive Information

We do not process sensitive information. Payment Data If you make purchases, we may collect data necessary to process your payment, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.

Social Media Login Data

We may provide you with the option to register with us using your existing social media account details, such as your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. We also collect information through cookies and similar technologies. Processing Your Information We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

Information we process

In brief, we engage in the processing of your personal information for the purpose of providing, enhancing, and administering our Services, communicating with you, ensuring security and preventing fraud, and complying with applicable laws. Additionally, we may process your information for other purposes with your explicit consent. Our processing of your personal information is contingent upon your interaction with our Services, and may include the following:

– Facilitating account creation and authentication, as well as managing user accounts to ensure their proper functioning.

– Delivering and facilitating the delivery of services to you as requested. – Responding to your inquiries and providing support to address any issues you may encounter with our Services.

– Fulfilling and managing your orders, payments, returns, and exchanges made through our Services. – Requesting feedback from you and contacting you about your use of our Services.

– Sending you marketing and promotional communications in accordance with your preferences, which you may opt out of at any time.

– Delivering targeted advertising to you based on your interests and location.

– Posting testimonials on our Services that may contain personal information.

– Protecting our Services by monitoring and preventing fraud.

– Evaluating and improving our Services, products, marketing, and your experience by identifying usage trends and determining the effectiveness of our promotional campaigns.

– Complying with our legal obligations, responding to legal requests, and exercising, establishing, or defending our legal rights.

Embedded content from other websites

The articles featured on this website may contain embedded content such as videos, images, and articles sourced from external websites. The behavior of such embedded content is identical to that of a direct visit to the external website by the visitor.

It is important to note that these external websites may collect personal data, utilize cookies, incorporate third-party tracking mechanisms, and monitor the visitor’s interaction with the embedded content. This includes tracking the visitor’s interaction with the embedded content if they possess an account and are logged in to the external website.

Who we share your data with

In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
■ Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
■ When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API).
■ Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

How long we retain your data

In brief, we shall retain your information for the duration necessary to fulfill the objectives stated in this privacy notice, unless otherwise mandated by law. We shall only retain your personal data for as long as it is essential for the purposes outlined in this privacy notice, unless a more extended retention period is required or allowed by law, such as tax, accounting, or other legal requirements. None of the objectives in this notice shall necessitate the retention of your personal data beyond the period in which users have an account with us. Upon the cessation of any legitimate business need to process your personal data, we shall either delete or anonymize such data. If this is not feasible, for instance, because your personal data is stored in backup archives, we shall securely store your personal data and isolate it from any further processing until deletion is feasible.

Social Media Logins

In brief, should you opt to register or log in to our Services utilizing a social media account, we may obtain access to specific information pertaining to you. Our Services provide the option for you to register and log in using your third-party social media account credentials, such as your Facebook or Twitter login details. In the event that you choose to do so, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider in question, but typically includes your name, email address, friends list, profile picture, and any other information you have elected to make public on the social media platform. We will utilize the information we receive solely for the purposes outlined in this privacy notice or as otherwise explicitly communicated to you through the relevant Services. It is important to note that we do not have control over, nor are we responsible for, any other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to gain an understanding of how they collect, use, and share your personal information, as well as how you can establish your privacy preferences on their sites and applications.

How we keep your information safe

In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Cookies

In brief, it is possible that we will utilize cookies and other tracking technologies to gather and retain your personal data. These tracking technologies may include web beacons and pixels. Further details regarding the specific manner in which we employ such technologies, as well as instructions on how to decline certain cookies, please contact us for a copy of our Cookie Notice.

Minors and the collection of data

In brief, it is our policy not to intentionally gather information from or promote to individuals under the age of 18. We do not intentionally request information from or promote to individuals under the age of 18. By utilizing our Services, you confirm that you are at least 18 years old or that you are the parent or legal guardian of a minor and approve of the minor’s use of our Services. If we become aware that we have obtained personal information from users under the age of 18, we will deactivate the account and take appropriate steps to promptly erase such data from our records. If you are aware of any information we may have obtained from children under the age of 18, please contact us at sales@petdoorusa.com.

Your privacy rights, Account info, and do not track

Modification and Termination: At any time, you have the option to review, modify, or terminate your account.

Withdrawal of Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. This can be done by contacting us using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. Please note that withdrawing your consent will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent, where applicable by law.

Opting Out of Marketing and Promotional Communications: You may unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. Upon doing so, you will be removed from our marketing lists. However, we may still communicate with you for non-marketing purposes, such as sending service-related messages that are necessary for the administration and use of your account, responding to service requests, or other non-marketing purposes.

Should you wish to review or modify the information in your account or terminate your account, we offer the following options:

• Access your account settings and update your user account by logging in. • Contact us using the provided contact information. Upon receipt of your request to terminate your account, we will proceed to deactivate or delete your account and information from our active databases. However, we may retain certain information in our files to prevent fraudulent activities, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements. Cookies and similar technologies: Most web browsers are typically configured to accept cookies by default. If you prefer, you may choose to configure your browser to remove or reject cookies. Please note that such actions may impact certain features or services of our platform. Additionally, you may opt out of interest-based advertising by advertisers on our platform.

Numerous web browsers, as well as certain mobile operating systems and mobile applications, possess a Do-Not-Track (“DNT”) attribute or configuration that can be enabled to indicate your preference for privacy, thereby preventing the monitoring and collection of data pertaining to your online browsing activities. However, it should be noted that a standardized technological protocol for recognizing and implementing DNT signals has yet to be established. Consequently, we are presently unable to respond to DNT browser signals or any other automated mechanism that conveys your decision to abstain from online tracking. In the event that a standard for online tracking is implemented in the future, which we are required to adhere to, we will apprise you of this practice in a revised version of this privacy notice.

If you have any inquiries or comments regarding your privacy rights, please do not hesitate to contact us via email at sales@petdoorusa.com.

Specific rights for California residents

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
The California Code of Regulations defines a “resident” as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:

Compliance measures for Californians PDUSA

The personal information we collect about you and the purposes for which we use it;
The categories of personal information we have collected about you;
The categories of sources from which the personal information is collected;
The categories of third parties with whom we share your personal information; and
The specific pieces of personal information we have collected about you.

To exercise any of these rights, please contact us using the information provided at the bottom of this document. We will respond to your request consistent with applicable law.

We will use and retain the personal information we collect as necessary to provide our Services to you, as well as for other purposes outlined in this privacy notice. This includes categories A, B, D, and G, which we will retain as long as you have an account with us. We may also collect additional personal information through interactions with you, such as through customer support channels, surveys, contests, and inquiries related to our Services.

We may disclose your personal information to service providers who process the information on our behalf, subject to strict privacy protection obligations. We may also use your personal information for our own business purposes, such as internal research and technological development, but we will not sell or share your personal information with third parties for business or commercial purposes.

You have the right to request deletion of your personal information, subject to certain exceptions provided by law. You also have the right to know what personal information we collect about you, how we use it, and with whom we share it. To exercise these rights, please contact us using the information provided below.

Contact Information:
Email: sales@petdoorusa.com
Toll-free phone: 800-270-7369

The following are additional privacy rights that you may have under applicable law: 

– Right to access: You may have the right to access the personal information that we have collected about you. 

– Right to rectification: You may have the right to request that we correct any inaccurate or incomplete personal information that we have about you. 

– Right to object: You may have the right to object to the processing of your personal information for certain purposes. 

– Right to restrict processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances. 

– Right to data portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller. 

– Right to withdraw consent: If we are processing your personal information based on your consent, you may have the right to withdraw your consent at any time. If you wish to exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable law.

– You may object to the processing of your information.

– You may request corrections to your data.

– You may designate an agent to act on your behalf according to CCPA rules.

– You may opt out of any parts of the processes involved in storing and using your data.

Specific Rights for Virginia Residents

The Virginia CDPA Privacy Notice outlines the rights and obligations of individuals who are considered “consumers” under the Virginia Consumer Data Protection Act. A “consumer” is defined as a natural person who is a resident of the Commonwealth acting only in an individual or household context, and does not include a natural person acting in a commercial or employment context. “Personal data” is defined as any information that is linked or reasonably linkable to an identified or identifiable natural person, but does not include de-identified data or publicly available information. The “sale of personal data” refers to the exchange of personal data for monetary consideration. If an individual falls under the definition of a “consumer,” certain rights and obligations regarding their personal data must be adhered to. The information collected, used, and disclosed about the individual will vary depending on how they interact with the company and its services. The privacy notice provides links to information about the personal data collected, how it is used, when and with whom it is shared, and the individual’s rights with respect to their personal data. The individual has the right to be informed whether or not their personal data is being processed, to access their personal data, to correct inaccuracies in their personal data, to request deletion of their personal data, to obtain a copy of the personal data previously shared with the company, and to opt out of the processing of their personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”). The company has not sold any personal data to third parties for business or commercial purposes, and will not sell personal data in the future belonging to website visitors, users, and other consumers. The privacy notice provides contact information for individuals to exercise their rights provided under the Virginia CDPA, including submitting a data subject access request. If an authorized agent is used to exercise the individual’s rights, the company may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on the individual’s behalf. The company may request additional information reasonably necessary to verify the individual and their request, and will respond to the request within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary, and the individual will be informed of any such extension within the initial 45-day response period, together with the reason for the extension. If the company declines to take action regarding the individual’s request, they will inform the individual of their decision and reasoning behind it. If the individual wishes to appeal the decision, they may email the company. Within sixty (60) days of receipt of an appeal, the company will inform the individual in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, the individual may contact the Attorney General to submit a complaint.

Do we make changes to this notice?

It is possible that we shall revise this privacy notice periodically. The revised version shall be denoted by an updated “Revised” date and shall become effective immediately upon its availability. In the event of significant modifications to this privacy notice, we may apprise you of such changes either by prominently displaying a notice of such changes or by directly notifying you. We strongly recommend that you review this privacy notice regularly to stay informed about how we safeguard your information.

Contact us

If you have questions or comments about this notice, you may email us at sales@petdoorusa.com or contact us by post at
Pet Door USA, LLC
4898 Sun Shimmer Ave. Meridian, ID 83646
United States

Data reviews, deletions, updates

In accordance with the relevant legislation of your jurisdiction, it is possible that you possess the entitlement to request access to the personal data that we gather from you, modify said data, or have it erased. To initiate a request for the review, modification, or deletion of your personal information, kindly complete and submit a data subject access request.